Hours are Monday - Friday 08:am to 6:00 PM and we even work on weekends ! ( sometimes )
We are only shipping to the United States market !
In our market place we see a lot of Companies reselling our product lines . We try to match their pricing but we are restricted by Manufacturers in some cases for the lowest possible MSRP price . Let Us know what You are looking to purchase and we can work with you to obtain the best price possible !
First and foremost Our Product lines are brand new merchandise , unless explicitly mentioned as refurbished or published as Used , and All new Purchases carry a Manufacturer's warranty and can be returned almost immediately by calling Maxum Telecommunications but it is very rare that new merchandise must go back as defective ! We are that sure of our product lines ! However , Most products purchased are not subject to direct or overnight replacement unless a previous warranty was purchased for that particular product for direct replacement !!
If you do receive a defective product , then call Us immediately !
For a defective Product , We will help to set up an RMA to the Manufacturer and process what is necessary to get your product back ASAP as it could take a few weeks or more ! Also the purchasing of replacement units like Telephones , Mission critical systems etc. ARE strongly recommended and purchasing a warranty for ALL products is also strongly recommended in most cases today ! On extended warranty repairs , you can get a direct replacement over night or faster in some cases ! On a standard warranty with no extended direct replacement type of warranties implied or written , The Manufacturers will take your product shipped back to their Corp Center , resolve and repair the product issues and send the Customer product back to you ! As for our return services warranties etc.
In this case , We must adhere to the Manufacturer's return policies so we may ask you to ship back to the Manufacturer direct .
We offer and recommend extended warranties for ALL products that are mission critical in order to overnight ship a replacement !
Ask us about our Warranties contracts and guaranteed shipping on failures policies !
Massachusetts Sales tax is 6.25 % and is charged on all products . We are forced by law to charge the current Massachusetts tax ! That being said we are now bound by State nexus laws per individual states as well !
By law we must charge the State tax in which the product is purchased in . If you live or your business is in say New York then you must pay New York State tax as We charge tax for the particular state then forward the tax to that State per the nexus law